Shipping Policy | Delivery Information & Timelines

SHIPPING POLICY

We believe luxury should be seamless from the moment
you place your order to the moment you wear it.

Domestic Shipping

Dispatch — Every order ships from our central warehouse. Once your order is confirmed, we pick, pack, and create your shipment before it leaves our hands. No exceptions, no shortcuts.
Delivery options — You can choose home delivery or pickup at a Mayavé store. Either way, the journey starts the same: warehouse to courier.
Shipping cost — We cover it. No shipping charges on your order, no hidden fees added later.
Delivery timelines — The dates we share are our honest estimate, not a promise we can guarantee down to the hour. Events outside our control (weather, strikes, anything genuinely beyond us) may cause delays we can't be held to.
Delivery attempts — Our courier will try twice. If both attempts don't work out, we step in directly to decide the next move: another attempt, or return to origin.
Insurance — Every shipment up to ₹2,00,000 is insured at no cost to you. Above that, a small 0.05% covers the difference. Either way, your piece is protected the moment it leaves our warehouse.
If you're not available — We treat a missed delivery the same as a delivery refusal: not a cancellation, but a return-to-origin. Your refund follows once the piece is back with us and checked.
Refusing delivery at the door — This isn't a cancellation under our policy; it starts the return process instead. We'll only refund after the piece reaches our warehouse and clears the quality check.
Something feels off after delivery — If your order shows as delivered but you didn't receive it, or the box wasn't right, tell us within 48 hours. We'll investigate and resolve it within 15 days.
Store pickup window — If you've chosen store pickup, you have 7 days from the day your store confirms receipt to collect it. We'll remind you along the way, and if you need more time, just say so before the window closes.
Address changes — Once your order has shipped, we can't redirect it. Please double-check your address before checkout; it's the one thing we can't undo once a courier has it.
Cancellations after shipping — Once your order is marked shipped, cancellation closes. From that point, returns are the only way back, and we've made that process just as simple.

Domestic Shipping

Dispatch — Every order ships from our central warehouse. Once your order is confirmed, we pick, pack, and create your shipment before it leaves our hands. No exceptions, no shortcuts.

Delivery options — You can choose home delivery or pickup at a Mayavé store. Either way, the journey starts the same: warehouse to courier.

Shipping cost — We cover it. No shipping charges on your order, no hidden fees added later.

Delivery timelines — The dates we share are our honest estimate, not a promise we can guarantee down to the hour. Events outside our control (weather, strikes, anything genuinely beyond us) may cause delays we can't be held to.

Delivery attempts — Our courier will try twice. If both attempts don't work out, we step in directly to decide the next move: another attempt, or return to origin.

Insurance — Every shipment up to ₹2,00,000 is insured at no cost to you. Above that, a small 0.05% covers the difference. Either way, your piece is protected the moment it leaves our warehouse.

If you're not available — We treat a missed delivery the same as a delivery refusal: not a cancellation, but a return-to-origin. Your refund follows once the piece is back with us and checked.

Refusing delivery at the door — This isn't a cancellation under our policy; it starts the return process instead. We'll only refund after the piece reaches our warehouse and clears the quality check.

Something feels off after delivery — If your order shows as delivered but you didn't receive it, or the box wasn't right, tell us within 48 hours. We'll investigate and resolve it within 15 days.

Store pickup window — If you've chosen store pickup, you have 7 days from the day your store confirms receipt to collect it. We'll remind you along the way, and if you need more time, just say so before the window closes.

Address changes — Once your order has shipped, we can't redirect it. Please double-check your address before checkout; it's the one thing we can't undo once a courier has it.

Cancellations after shipping — Once your order is marked shipped, cancellation closes. From that point, returns are the only way back, and we've made that process just as simple.