1. Purpose — This policy outlines how Mayavé secures online transactions and customer data, and how customers can protect themselves while shopping with us.

2. Encrypted transactions — All payment transactions on this website are processed over encrypted (SSL/TLS) connections through PCI-DSS compliant payment gateway partners; Mayavé does not store your full card or UPI credentials on its own servers.

3. Access controls — Internal access to customer data and order systems is restricted to authorised personnel on a need-to-know basis, with role-based permissions and periodic access reviews.

4. Fraud monitoring — Orders are screened for signs of payment fraud, account takeover, or suspicious activity before dispatch; flagged orders may be held for additional verification.

5. Data breach response — In the unlikely event of a data breach affecting your personal information, Mayavé will investigate promptly, take corrective action, and notify affected customers and relevant authorities as required under applicable Indian law.

6. Secure infrastructure — Our website and systems are hosted on secure, reputable infrastructure with regular security patching, monitoring, and periodic vulnerability assessment.

7. Safe-use guidance: official channels only — Always transact only on our official website/app or verified store WhatsApp numbers; Mayavé will never ask for your card PIN, CVV, OTP, or net-banking password over call, email, or message.

8. Safe-use guidance: verify before you pay — Be cautious of unsolicited “Mayavé” links, discount codes, or payment requests via SMS/WhatsApp/email that ask you to click and pay outside our official checkout; verify with us directly if unsure.

9. Safe-use guidance: protect your account — Use a strong, unique password for your Mayavé account, avoid saving card details on shared devices, and log out after checkout on public or shared computers.

10. Reporting a concern — If you notice suspicious activity, a phishing attempt impersonating Mayavé, or a possible security issue, please report it immediately to security@mayave.com or our Grievance Officer contact above so we can investigate.