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Ember Gift Offer — Terms and Conditions
1.1 These terms and conditions (the “Terms”) govern the promotional offer called “The EMBER Gift” (the “Offer”). Under the Offer, you receive complimentary EMBER-branded products (the “Gift”) when you place an Eligible Order for Mayavé Jewellery during the Offer Period.
1.2 The Offer is made by Dholakia Retail Private Limited, a company incorporated under the Companies Act, 2013 (CIN U32111GJ2024PTC155690; GSTIN 24AALCD1715F1Z0), with its registered office at Plot No. E-01, Gems & Jewellery Park, Ichhapore, Surat, Gujarat 394510. It owns and operates the Mayavé brand, the Website and the Mayavé Stores (“Mayavé”, “we”, “us” or “our”).
1.3 The Gift Products are imported and/or manufactured, and marketed, by Ember Kitchens Private Limited (CIN U25994KA2025PTC197288), #201, Oxford House, 1st Floor, Rustam Bagh Road, Kodihalli, Bengaluru, Karnataka 560017 (“Ember”). Ember supplies the Gifts and dispatches them on our behalf. Ember is responsible for the quality, safety and warranty of its products, as set out in Clause 9.
1.4 Taking part is voluntary. By placing an Eligible Order, or by accepting a Gift, you agree to these Terms.
1.5 These Terms add to our Terms of Sale, Returns & Refunds Policy, Shipping Policy and Privacy Policy, published on the Website, which continue to apply to your purchase. If any of them conflicts with these Terms on a matter relating to the Offer or the Gift, these Terms prevail.
1.6 The Offer is a gift with purchase: every Eligible Order receives a Gift in accordance with these Terms if the purchaser opts for the same. It is not a lottery, contest, prize competition or game of chance, and no element of chance decides who receives a Gift.
2.1 In these Terms:
2.2 In these Terms: (a) headings are for convenience only; (b) “including” means “including without limitation”; (c) the singular includes the plural and vice versa; (d) a reference to a law includes that law as amended or re-enacted; (e) all times are Indian Standard Time (IST); and (f) all amounts are in Indian Rupees.
3.1 The Offer runs from 00:00 hours on 13th of August 2026 until it is suspended or withdrawn at Dholakia Retail’s discretion.
3.2 An online order is placed during the Offer Period only if it is placed, and its requisite payment is successfully completed, on the Website during the Offer Period, as recorded by our systems.
3.3 A store order is placed during the Offer Period only if its tax invoice is generated, and full payment is received, at a Mayavé Store during the Offer Period.
3.4 Orders placed, booked or paid for, in whole or in part, before the Offer Period begins do not qualify, even if they are invoiced or delivered during it.
3.5 An Eligible Order placed during the Offer Period remains eligible even if the Eligible Products are delivered, or the Gift is dispatched, after the Offer Period ends.
3.6 Every Eligible Order placed before the closure of the Offer takes effect will receive its Gift.
4.1 An order is an Eligible Order only if all of these conditions are met:
4.2 You may take part if you are an individual aged 18 or above, competent to contract under the Indian Contract Act, 1872, and buying for your personal use or as a personal gift. The Offer is not available for:
4.3 The Offer is available only on orders placed (a) on the Website or (b) at a Mayavé Store. The Offer is not available outside India.
4.4 All Mayavé Jewellery, including High Jewellery, is an Eligible Product, except the Excluded Products listed in Part A of Schedule 2. An order may contain both; only Eligible Products count towards the Order Value.
4.5 Each Eligible Order receives only one Gift. The values of separate orders are never added together to reach a higher tier, even if the orders are placed by the same person, on the same day or for the same recipient.
4.6 The Offer cannot be combined with any Other Offer. An “Other Offer” is any other discount, coupon or promotional code, cashback, store credit or credit note, bank or payment-partner offer (including no-cost EMI), loyalty points, exchange, upgrade or buyback value, savings or instalment scheme redemption, employee, corporate or special pricing, or any other promotion or scheme of Mayavé that is live when you buy. Our standard features, such as free shipping, standard transit insurance, diamond certification and the benefits of our Returns & Refunds Policy, are not Other Offers. Paying with a Mayavé gift card bought for value is an Other Offer.
4.7 If you are entitled to an Other Offer, you may choose either that Other Offer or this Offer, but not both. On the Website, applying an Other Offer removes the Gift from your order, and the order summary shows this before you pay. In a Mayavé Store, our staff will explain your choice before billing.
4.8 A Customer, identified by name, mobile number, email address, Delivery Address or payment instrument, may receive more than one Gifts during the Offer Period.
5.1 The Gift for an Eligible Order depends on its Order Value:
| Order Value (incl. GST) | Gift | Gift Value |
|---|---|---|
| Below ₹1,00,000 | ₹7,999 Gift: three Ember Products listed in Part A of Schedule 1 | ₹7,999 (combined) |
| ₹1,00,000 or more | ₹17,999 Gift: one Ember product listed in Part B of Schedule 1 | ₹17,999 |
5.2 “Order Value” means the total price payable, inclusive of GST, for the Eligible Products in an order when it is placed, as shown in the order confirmation (online) or the tax invoice (in store). It excludes (a) Excluded Products and (b) charges for services and add-ons, such as optional transit insurance on shipments above ₹2,00,000. Invoices of different orders are never combined. Later cancellations, returns and exchanges are reflected in the Final Order Value (Clause 8).
5.3 The Gift tier is fixed on the Final Order Value on the Gift Release Date, as set out in Clause 8.
5.4 Examples:
| Example | Order | Order Value | Gift |
|---|---|---|---|
| 1 | One order: a ring | ₹84,500 | ₹7,999 Gift |
| 2 | One order: a necklace (₹62,000) and earrings (₹41,000) | ₹1,03,000 | ₹17,999 Gift |
| 3 | Two separate orders on the same day: ₹60,000 and ₹55,000 | ₹60,000 and ₹55,000; never combined | One ₹7,999 Gift for each order [subject to Clause 4.8] |
| 4 | One order of ₹1,20,000 with a discount coupon applied | Not an Eligible Order | No Gift, because an Other Offer was availed (Clause 4.6) |
| 5 | One order: a pendant (₹95,000) and a gift card (₹10,000) | ₹95,000; the gift card is excluded | ₹7,999 Gift |
5.5 The Gift is linked to the Eligible Order. It cannot be moved to another order, exchanged for cash, credit, a discount or any other product, or negotiated. Once you receive it, you are free to give the Gift to anyone.
5.6 Gift Values are Ember’s own selling prices for the Gift Products on www.embercookware.com, inclusive of GST. The MRP printed on a Gift Product may be higher. Gift Values are used for every calculation and deduction under these Terms, whatever Ember’s prices may be later.
5.7 We decide which Gift Products make up each Gift, and you cannot choose the products.. Images in our communications are illustrative; actual products may differ slightly in colour, finish and packaging.
5.8 The Gift is complimentary. You pay nothing for it: no price and no shipping, packing, handling or other charge.
5.9 You may decline the Gift by telling us before it is dispatched or by opting out of the same during the billing and payment for the Eligible Products. If you decline it or opt out, or it is treated as declined under Clause 7.7, you will not receive cash, credit, a discount or any other benefit in its place.
6.1 You do not need a promo code, voucher or registration. The Offer applies automatically to every Eligible Order.
6.2 Online. When your cart qualifies, the Gift appears in your cart and order summary as “Complimentary EMBER Gift” at ₹0, together with its tier. Your order confirmation will name the Gift and say when it will be dispatched.
6.3 In store. At billing, our staff will confirm whether your order qualifies and which Gift applies, and will record your name, mobile number, email address and Delivery Address on the tax invoice. Please check these details before you leave the store.
6.4 The delivery partner will share tracking details when it is dispatched.
6.5 If your order qualified but the Gift was not recorded against it, write to clientcare@mayave.com within 15 days of delivery or pickup of your order. We will check, and if the order qualifies, we will arrange the Gift.
6.6 Please make sure your contact details and Delivery Address are correct and complete. To change the Delivery Address to another address in India, write to clientcare@mayave.com from the email address or mobile number in your order before the Gift Release Date. We may verify the request before accepting it. We are not responsible for a failed or delayed delivery caused by incorrect or incomplete details that you provide.
7.1 Ember will dispatch the Gift directly to the Delivery Address, separately from your Jewellery, for both online and store orders. Gifts are not handed over in Mayavé Stores unless we tell you otherwise. If your Jewellery was delivered to someone else, the Gift will also go to that address unless you change it under Clause 6.6.
7.2 The Gift is released only after the Return Window closes. The “Gift Release Date” is the later of (a) the day after the Return Window ends for the last Eligible Product delivered or picked up under the order; and (b) the day on which every cancellation, return or exchange request raised within the Return Window has been finally processed. If an Eligible Product cannot be returned under our Returns & Refunds Policy (for example, because it was customised), its Return Window is treated as ending on the day it is delivered or picked up.
7.3 Ember will dispatch the Gift within 10 Business Days after the Gift Release Date subject to the relevant details being provided by the Purchaser. Delivery usually takes 3 to 7 Business Days after dispatch, depending on your location. These timelines are estimates.
7.4 Gifts are delivered only to addresses in India served by Ember or its courier partners. If your Delivery Address is not serviceable, we will ask you for another address in India.
7.5 Delivery of the Gift is free of charge.
7.6 The Gift arrives in Ember’s packaging. The products in a ₹7,999 Gift may arrive in separate shipments.
7.7 Please check the Gift when it arrives. If it is missing, damaged in transit, incomplete, the wrong product or defective on arrival, report it within 48 hours of delivery to Ember at support@embercookware.com, with a copy to clientcare@mayave.com. Include your Mayavé order or invoice number, clear photos of the package and the product, and a photo of the product’s serial number. Issues reported later are handled under Ember’s warranty (Clause 9).
7.8 Ownership of, and risk in, the Gift pass to you on delivery.
7.9 Ember dispatches the Gift on our behalf, it remains responsible for making sure you receive it.
7.10 If you receive a product you are not entitled to, such as a duplicate or a Gift of the wrong tier, please tell us. We will collect it at our cost and correct the error.
8.1 The Gift depends on the order it comes with. Its tier is fixed on the Final Order Value on the Gift Release Date.
8.2 Cancellation. If an order is cancelled in full, by you or by us under our Terms of Sale, no Gift is given.
8.3 Full return within the Return Window. If you return all the Eligible Products in an order within the Return Window, no Gift is sent. You receive a full refund under our Returns & Refunds Policy, with no deduction for the Gift.
8.4 Partial cancellation or return. If some of the Eligible Products in an order are cancelled, or you return some of them within the Return Window:
8.5 Exchange within the Return Window.
8.6 Refund after the Gift is dispatched. If we refund some or all of an order after the Gift has been dispatched (for example, a return accepted after the Return Window because of a manufacturing defect, or a refund directed by a competent authority):
8.7 Payment reversal. If a payment for an Eligible Order is reversed or charged back after the Gift is dispatched, other than because of a refund we have processed, you must return the Gift unused or pay us its Gift Value, in addition to any amount due for the Eligible Products.
8.8 Lifetime exchange, upgrade and buyback. Exchanging, upgrading or selling back an Eligible Product after the Gift Release Date, under any exchange, upgrade or buyback programme we publish, does not affect a Gift you have already received. A new purchase that uses exchange, upgrade or buyback value is not an Eligible Order (Clause 4.6).
8.9 The Gift itself. A Gift cannot be returned for a refund, credit or another product. Ember’s return and refund policy for purchases on www.embercookware.com does not apply to Gifts. Missing, damaged or defective Gift Products are dealt with under Clauses 7.8 and 9.
8.10 Refunds. Refunds are made under our Returns & Refunds Policy, currently within 7 to 15 business days after the returned product passes our quality check, to the original payment method. Any deduction under this Clause 8 will be shown in your refund confirmation.
8.11 Examples:
| Example | What happens | Result |
|---|---|---|
| A | ₹1,05,000 order; an item worth ₹7,000 is returned within the Return Window, so the Final Order Value is ₹98,000 | The shortfall of ₹2,000 is lower than ₹10,000. Pay ₹2,000 from your ₹7,000 refund to keep the ₹17,999 Gift, or take the ₹7,999 Gift with a full ₹7,000 refund |
| B | ₹1,50,000 order; an item worth ₹90,000 is returned within the Return Window, so the Final Order Value is ₹60,000 | The shortfall of ₹40,000 is higher than ₹10,000, so the adjustment is ₹10,000. Pay ₹10,000 from your ₹90,000 refund to keep the ₹17,999 Gift, or take the ₹7,999 Gift with a full ₹90,000 refund |
| C | ₹84,500 order returned in full within the Return Window | Full refund of ₹84,500; no Gift is sent |
| D | ₹1,10,000 order; after the ₹17,999 Gift is delivered, the ring is returned for a manufacturing defect and refunded in full | Return the unused Gift and receive ₹1,10,000, or keep it and receive ₹92,001 |
| E | ₹1,00,000 order; the ring is exchanged for another size at the same price | No change: ₹17,999 Gift |
9.1 Ember is the importer and/or manufacturer, and the marketer, of the Gift Products. The details required by law, including the name and address of the manufacturer or importer, the MRP and the country of origin, appear on each product’s packaging.
9.2 Gift Products are delivered in Ember’s original sealed packaging, with the user manual, safety instructions and warranty terms. We do not open, alter, repackage or modify them.
9.3 Each Gift Product carries Ember’s standard manufacturer warranty, published at embercookware.com/pages/warranty. Ember has agreed to honour its warranty for Gift Products as it does for products bought from Ember or its authorised retail partners. For a warranty claim, quote your Mayavé order or invoice number and the Gift’s dispatch reference, and provide the product’s serial number and photos as Ember asks.
9.4 For usage queries, defects, warranty claims and service after delivery, contact Ember directly:
9.5 Mayavé is not the manufacturer of the Gift Products and gives no warranty or guarantee about them beyond Ember’s warranty. To the maximum extent permitted by Applicable Law, Mayavé is not liable for any defect in, or the performance, use or misuse of, a Gift Product. This does not affect your rights under Applicable Law, including your rights against a product manufacturer or product seller under Chapter VI of the Consumer Protection Act, 2019.
9.6 Read the user manual and safety instructions before use.
9.7 If Ember issues a recall or safety notice for a Gift Product, Ember will contact you using the details in your order.
10.1 Prices of Eligible Products are in Indian Rupees and inclusive of GST, as stated in our Terms of Sale. They have not been increased because of the Offer.
10.2 You pay nothing for the Gift.
10.3 The Gift is not part of the price of your Eligible Order. It may be recorded as a complimentary item in your order documents, or on a separate delivery document that travels with it, as GST law requires. Such a delivery document is not an invoice for sale.
10.4 Any tax that may arise in your hands on receiving the Gift is your responsibility.
10.5 If we agree under Clause 4.2(a) to treat a business purchase as an Eligible Order, the Gift may be a benefit or perquisite on which tax must be deducted at source under the Income-tax Act, 2025. You must give us your PAN and any information we reasonably need and pay or reimburse the tax to be deducted. We may hold dispatch of the Gift until these requirements are met.
11.1 We may refuse, withhold or cancel a Gift, or recover it, if we have reasonable grounds to believe that:
11.2 If a Gift was obtained in breach of these Terms, we may ask you to return it or recover its Gift Value, including by deducting it from any refund due to you. We may also take any other action available under Applicable Law.
11.4 We will act reasonably and in good faith under this Clause 11. You may escalate any decision under Clause 18, and your rights under Applicable Law are not affected.
12.1 We may promote the Offer on the Website (including pop-ups and banners), in Mayavé Stores, by email, SMS and WhatsApp, in print, outdoor and digital advertising, and on social media, including through content creators we engage. These communications summarise the Offer and are subject to these Terms. If any of them is inconsistent with these Terms, these Terms prevail to the extent permitted by Applicable Law. If you think a communication about the Offer is unclear or inconsistent, please tell us at clientcare@mayave.com.
12.2 Content creators and influencers who promote the Offer under an arrangement with us cannot change the Offer, make promises beyond these Terms, or take payments or collect personal data on our behalf. No influencer code or referral link is needed to receive the Gift.
12.3 The Offer is available only through the Website and Mayavé Stores. We will never ask you to pay anything, or to share an OTP, password or bank details, to receive a Gift. Courier tracking links never ask for these either. Please report suspicious messages, pages or calls about the Offer to clientcare@mayave.com.
12.4 The Offer is not sponsored, endorsed or administered by, or associated with, Instagram, Facebook, YouTube, WhatsApp or any other social media platform.
12.5 You do not need to post, share, tag, follow or review anything to receive the Gift. If you post about the Offer, we will not reproduce your content, name or image in our communications without your separate prior consent.
13.1 To run the Offer, we use your name, mobile number, email address, Delivery Address, order and invoice details, Gift details and any messages you send us about the Gift. We use them to check eligibility, fix your Gift tier, arrange dispatch and delivery, handle cancellations, returns and adjustments, prevent fraud, help with warranty claims, and keep the records the law requires.
13.2 We share only your name, mobile number, Delivery Address, email address, order or invoice reference and Gift details with Ember and its logistics partners, and only to dispatch and deliver the Gift and to support warranty and after-sales service and feedback for it. Ember is bound by contract to use this information only for these purposes, to keep it secure and confidential, and not to send you marketing unless you separately agree to it with Ember. If you contact Ember for warranty or service, Ember handles the information you give it under its own privacy policy.
13.3 You do not have to agree to receive marketing in order to receive the Gift. We send you marketing only if you have separately opted in.
13.4 We process personal data in line with Applicable Law, including the Information Technology Act, 2000 and the rules under it and, as its provisions come into force, the Digital Personal Data Protection Act, 2023 and the rules under it, and our Privacy Policy.
13.5 To access, correct or erase your personal data, withdraw consent, or raise a privacy concern, contact our Grievance Officer under Clause 18.3.
14.1 “MAYAVÉ”, the Mayavé logo and all content we create for the Offer belong to Mayavé or its licensors. “EMBER” and other Ember names, logos and product images belong to Ember or its licensors and are used with Ember’s permission.
14.2 These Terms give you no right to use any of these marks or this content. You must not use them to create or promote any page, account, message or offer that claims to be Ember’s, or that suggests an association that does not exist.
15.1 We may shorten the Offer Period, or modify, suspend or withdraw the Offer at our discretion.
15.2 We will publish any change on the Offer page of the Website [and in Mayavé Stores] at least [24 hours] before it takes effect. Where that is not practicable, such as for a legal requirement, stock running out or a Force Majeure Event, we will publish it as soon as we reasonably can.
15.3 A change never applies to Eligible Orders placed before it takes effect. Those orders keep their Gift under the Terms in force when they were placed, or receive a substitute under Clause 5.8 or 17.2.
15.4 The “last updated” date at the end of these Terms shows the current version. Earlier versions are available on request at clientcare@mayave.com.
16.1 We are responsible for providing the Gift to you as set out in these Terms.
16.2 To the maximum extent permitted by Applicable Law, neither we nor our affiliates, directors, employees or agents are liable for:
16.3 To the maximum extent permitted by Applicable Law, our total liability to you in connection with a Gift is limited to its Gift Value.
16.4 Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under Applicable Law, including liability for fraud or wilful misconduct, or your rights and remedies as a consumer under the Consumer Protection Act, 2019, including in respect of product liability.
17.1 A “Force Majeure Event” is an event beyond our or Ember’s reasonable control, including a natural disaster, epidemic, fire, flood, war, act of terrorism, riot, civil unrest, strike or lockout, government order or restriction, disruption of courier or transport networks, cyber-attack, failure of utilities or telecommunication networks, or an import, customs or supply restriction affecting Gift Products.
17.2 If a Force Majeure Event delays dispatch or delivery of a Gift, our obligations are suspended while it lasts and we will inform affected Customers. We will dispatch the Gift as soon as reasonably possible after the event ends. If the Gift cannot be supplied within [60] days after the event ends, the Gift shall be considered to be lapsed and shall not be delivered.
18.1 For questions about the Offer, your eligibility, or your Gift tier, contact Mayavé client care at clientcare@mayave.com.
18.2 For product use, defects, warranty or service after delivery, contact Ember as set out in Clause 9.4.
18.3 If your concern is not resolved, write to our Grievance Officer: Aniket Sojitra, Dholakia Retail Private Limited, Plot No. E-03, Gems & Jewellery Park, Ichhapore, Surat, Gujarat - 394510; email - info@mayave.com.
18.4 We will acknowledge your complaint within 48 hours of receiving it, give you a copy of your complaint as we have recorded it, and resolve it within one month of receiving it.
18.5 You may also contact the National Consumer Helpline (toll-free 1915, or consumerhelpline.gov.in) or file a complaint before the appropriate Consumer Commission under the Consumer Protection Act, 2019, including online through e-Jagriti (e-jagriti.gov.in).
19.1 These Terms, and any dispute or claim arising out of or in connection with the Offer, are governed by the laws of India.
19.2 Subject to Clause 19.3, the courts at Surat, Gujarat have exclusive jurisdiction over any dispute arising out of or in connection with the Offer or these Terms.
19.3 Nothing in these Terms limits your right to file a complaint before the appropriate Consumer Commission under the Consumer Protection Act, 2019, including where you reside or personally work for gain.
20.1 Entire terms. These Terms, together with the policies listed in Clause 1.5, are the entire terms of the Offer.
20.2 Severability. If any provision of these Terms is found invalid or unenforceable, it will apply to the extent permitted by law, and the remaining provisions will continue in full force.
20.3 No waiver. A delay or failure by us to enforce any provision is not a waiver of it.
20.4 Assignment and service providers. You may not transfer your rights under these Terms. We may engage Ember, logistics partners and other service providers to perform the Offer.
20.5 Relationship. Mayavé and Ember are independent businesses. Neither is the agent or partner of the other, except that Ember dispatches Gifts on our behalf.
20.6 Notices. We will contact you using the email address, mobile number or address in your order. You can write to us at clientcare@mayave.com or at our registered office.
20.7 Electronic record. These Terms are an electronic record under the Information Technology Act, 2000 and the rules under it, and need no physical or digital signature.
20.8 Survival. These Terms continue to apply to every Eligible Order placed during the Offer Period, even after the Offer Period ends, until its Gift has been delivered and any related return, adjustment, warranty claim or complaint has been resolved.
20.9 Language. These Terms are written in English. If we provide a translation, the English version prevails in case of any inconsistency.
20.10 Legality. The Offer is void wherever prohibited or restricted by Applicable Law.
20.11 Records. We apply these Terms using our records of orders, payments, returns and deliveries, unless you show that they are wrong.
20.12 Version. Version 1.0, last updated 3rd of October 2026.
Part A — ₹7,999 Gift (three products)
| Sr. No. | Ember Product | MRP (₹) |
|---|---|---|
| 1 | TitaniumClad™ Cast Iron Tawa (27cm) | INR 4499 |
| 2 | Mini Frypan 20 cm (2.0) | INR 2899 |
| 3 | Complete Kitchen Essentials- 5 piece | INR 2500 |
| Total | INR 9898 |
Part B — ₹17,999 Gift (one product)
| Sr. No. | Ember Product | Ember selling price (₹, incl. GST) | MRP (₹) |
|---|---|---|---|
| 1 | Ember MarvelOven™ | INR 17999 | INR 22999 |
Part C — Ember contacts and policies
Part A — Excluded Products. The following are not Eligible Products and do not count towards the Order Value:
Part B — Participating Stores. All Mayavé Stores listed at www.mayave.com/locate-us on the date of the order, unless we announce otherwise by revision to these Terms.
